Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
Eden Surveyors ("we," "us," or "our") operates the website https://edensurveys.co.ke/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our professional land surveying services.
By using our Site and services, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring compliance with the Data Protection Act, 2019 of Kenya and other applicable privacy laws.
2. Information We Collect
We collect personal information that you voluntarily provide when you interact with our Site or services. This may include:
Contact Information
- ✓ Full Name
- ✓ Email Address
- ✓ Phone Number
- ✓ Physical Address
Account Information
- ✓ Username
- ✓ Password
- ✓ Account Preferences
Survey & Land Information
- ✓ Property Details
- ✓ Land Documents
- ✓ Surveying Requirements
Communication Records
- ✓ Email Correspondence
- ✓ WhatsApp Conversations
- ✓ Phone Call Records
Automatic Data Collection: We may also automatically collect certain information when you visit our Site, such as your IP address, browser type, device information, and browsing behavior, through cookies and similar tracking technologies.
3. How We Use Your Information
Eden Surveys uses your personal information for the following purposes:
- ✓ To provide surveying services and respond to your inquiries
- ✓ To process payments and manage client accounts
- ✓ To communicate with you about your projects, appointments, and service updates
- ✓ To improve our website functionality and user experience
- ✓ To comply with legal and regulatory requirements, including those under the Survey Act (Cap 299) and the Data Protection Act, 2019 of Kenya
- ✓ For marketing and promotional purposes with your consent
We process personal data lawfully, fairly, and transparently, ensuring compliance with the data protection principles outlined in Kenyan law.
4. Legal Basis for Processing
We rely on the following legal grounds for processing your personal data:
Consent
Where you have given explicit consent for specific purposes (e.g., marketing communications).
Contractual Necessity
To fulfill our contractual obligations to you (e.g., providing surveying services).
Legal Obligation
To comply with Kenyan laws and regulations.
Legitimate Interests
For improving our services and ensuring the security of our operations, where these interests do not override your privacy rights.
5. Data Sharing and Disclosure
We value your privacy and do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:
- Service Providers: With trusted partners who assist us in delivering our services, such as payment processors and IT service providers, under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or regulatory authorities (e.g., Land Surveyors Board, Ministry of Lands).
- Protection of Rights: To protect the security and integrity of our Site, enforce our policies, or defend against legal claims.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of sensitive data during transmission
- Access Controls to limit who can view your information
- Secure Servers to store personal information
- Regular Security Audits to identify and address vulnerabilities
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously strive to protect your data.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Kenyan law. For example:
- Survey records and transaction data may be retained for compliance with the Survey Act and financial regulations.
- Marketing data is retained until you withdraw your consent.
After the retention period, we will securely delete or anonymize your personal data.
8. Your Data Subject Rights
Under the Data Protection Act, 2019, you have specific rights regarding your personal data:
Right to Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal data, subject to legal exceptions.
Right to Object
You can object to the processing of your data for direct marketing or other purposes.
Right to Withdraw Consent
You may withdraw consent for processing where we rely on it.
Right to Data Portability
You can request your data in a commonly used format.
To exercise these rights, please contact us using the details below. We will respond within the timelines prescribed by law.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Data Protection Oversight
For additional information on data protection in Kenya, you may contact the Office of the Data Protection Commissioner (ODPC).